Residential Property Management Frequently Asked Questions

Our commitment to exceptional customer service, transparent communication, and proactive property management sets us apart. We prioritize the satisfaction of both homeowners and tenants, ensuring a smooth and profitable rental experience.

Pacific Trust Property Management offers  comprehensive property management services, including tenant screening, rent collection, maintenance coordination, financial reporting, and more.

We conduct thorough background checks, including credit history, employment verification, and rental history to ensure we find reliable and responsible tenants.

Our fees are competitive and based on a percentage of the monthly rent collected usually ranging anywhere from 6%-8%. We also offer customized plans to meet the specific needs of each homeowner.

Tenants can submit maintenance requests online or via portal. We coordinate with trusted vendors to ensure timely and efficient repairs.

We conduct regular inspections, including move-in, move-out, and at least once yearly prior to lease renewal to ensure the property is well-maintained.

We have a strict rent collection policy. If a tenant fails to pay on time, we follow a systematic process that includes late fees, reminders, and, if necessary, legal action to ensure rent is collected. Though we pride ourselves in trying to find the highest quality tenants

We perform a comprehensive market analysis to determine the optimal rental rate for your property, considering factors like location, amenities, and current market conditions.

Yes, we value your input. We present qualified applicants for your approval, ensuring you are comfortable with the tenant selection.

We manage a wide range of residential properties, including single-family homes, condos, townhomes, and multi-family units. 

We prepare and execute lease agreements in compliance with local laws and regulations. We also manage lease renewals and negotiate terms to ensure continued occupancy.

Our office hours are Monday to Friday, 9 AM to 5 PM. You can contact us via phone, email, or through our online portal.

Yes, we provide detailed monthly financial reports, including income, expenses, and year-end statements for tax purposes.

We address tenant disputes promptly and professionally, working to resolve issues amicably while protecting your interests.

Yes, homeowners have access to an online portal where they can view financial statements, inspection reports, and other important information about their property.